PRONTO Support

Contact Information for Yardstick and ProctorU

Yardstick Assessment Strategies

Meazure Learning Support

Real Time Chat: Click HERE.
Ticket support (for non-urgent matters): Click HERE.
Phone: 1-855-772-8678, Option 1.

 

How do I log in to my account?

• To log-in to your account, please click on the following link to be taken back to the My ICC Login Page
• If you do not have an account yet, you can click here to Register for an Account
• If you have forgotten your password, simply enter your e-mail on the Forgot Your Password Link

What should I do before connecting to a Live Proctor?

• Your webcam is installed and turned on. This is the fastest and most reliable way to successfully complete the exam.
• With the exception of the International Code Council PRONTO website, all other programs and applications are closed.
• You have your government-issued photo identification ready to show the Proctor. The identification must be valid (not expired) and include your signature. Examples include a driver’s license or a passport.
• Your work station is clear of any papers and other miscellaneous items.

What do I do if I encounter technical issues during my PRONTO exam?

If you encounter account, or purchasing issues, please send your:

• Account Number
• Full Name
• Brief description of the issue

To the ICC Support team at askac@iccsafe.org.

If you encounter technical issues with your live proctor, please contact ProctorU directly:

Meazure Learning Support

Real Time Chat: Click HERE.
Ticket support (for non-urgent matters): Click HERE.
Phone: 1-855-772-8678, Option 1.