PRONTO Support

PRONTO Support


Contact Information for Yardstick and ProctorU

Yardstick Assessment Strategies

Phone: 1-888-900-0005, Option 1
Text Support:
Hours of Operation: Monday through Friday from 8:00am to 7:00pm Eastern
Phone: 1-855-772-8678, Option 1
Text Support Prior to connection time: sent a ticket for support
Text Support During connection time: Live Chat support available to candidates
Hours of Operation: 24 hours a day, 7 days a week
How do I log in to my account?
What should I do before connecting to a Live Proctor?
  • Your webcam is installed and turned on. This is the fastest and most reliable way to successfully complete the exam.
  • With the exception of the International Code Council PRONTO website, all other programs and applications are closed.
  • You have your government-issued photo identification ready to show the Proctor. The identification must be valid (not expired) and include your signature. Examples include a driver’s license or a passport.
  • Your work station is clear of any papers and other miscellaneous items.
What do I do if I encounter technical issues during my PRONTO exam?

If you encounter account, or purchasing issues, please send your:

  • Account Number
  • Full Name
  • Brief description of the issue
To the ICC Support team at

If you encounter technical issues with your live proctor, please contact ProctorU directly: